PRIVACY POLICY

DRAFT, for legal review. Not final. Effective date: [DATE]. Last updated: [DATE].

WHO WE ARE

Terrasol Trading Inc. (“Terrasol”, “we”, “us”) is an Alberta corporation acting as a sales representative for food ingredient manufacturers. This policy explains how we handle personal information collected through this website (the “Site”) and in the course of our business dealings. Privacy contact: [NAME / TITLE], [BUSINESS EMAIL], [PHONE], [MAILING ADDRESS], Alberta, Canada.

WHAT PERSONAL INFORMATION WE COLLECT

Information you give us: name, business email address, phone number, company name, job title, shipping address (for sample requests), the products you are interested in, and the content of your messages, received through the Contact form, the Request a Sample form, or direct email and phone.

Information collected automatically: IP address, browser and device type, pages viewed, referring page and similar technical data, collected through cookies and analytics tools provided by our website host, Squarespace.

Business-contact information obtained from public business sources or trade events, used to contact companies about our products. We do not knowingly collect personal information from children; the Site is directed at businesses.

HOW WE USE PERSONAL INFORMATION

We use personal information to respond to enquiries and requests, including sample requests and quotes; to connect Canadian buyers with the manufacturers we represent and arrange samples, orders and shipping; to send business communications about our products where permitted by law; to operate, secure and improve the Site; and to keep records and comply with legal, tax and regulatory obligations.

CONSENT

By submitting a form or contacting us, you consent to the collection, use and disclosure of your information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may limit our ability to respond to your request.

WHO WE SHARE INFORMATION WITH

We may share personal information with the manufacturers we represent (currently [MANUFACTURER NAME], Ecuador) when needed to fulfil a sample request, quote or order; with service providers such as Squarespace (website hosting and forms), email providers and shipping or courier companies; with professional advisers such as lawyers, accountants and customs brokers; with authorities where required by law or to protect legal rights; and with a successor in connection with a sale or reorganization of the business. We do not sell personal information.

TRANSFERS OUTSIDE CANADA

Our service providers and the manufacturers we represent may be located outside Canada, including in the United States and Ecuador. Your information may be stored or processed there and may be accessible to courts, law enforcement and other authorities under the laws of those places.

ELECTRONIC MESSAGES

We send commercial electronic messages only in accordance with Canada’s Anti-Spam Legislation (CASL), based on your consent or another basis allowed by law. Every such message identifies us and includes a way to unsubscribe.

COOKIES

The Site uses cookies and similar technologies for essential functions and for analytics. You can control cookies in your browser settings; blocking some cookies may affect how the Site works.

RETENTION AND SECURITY

We keep personal information only as long as needed for the purposes in this policy or as required by law, then delete or anonymize it. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is completely secure.

YOUR RIGHTS AND HOW TO CONTACT US

You may ask to access or correct the personal information we hold about you, ask how it has been used and to whom it has been disclosed, or withdraw consent. Send requests to the privacy contact above. We will respond within the time required by law and may need to verify your identity. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

LINKS TO OTHER SITES AND CHANGES TO THIS POLICY

The Site may link to third-party sites; we are not responsible for their privacy practices. We may update this policy from time to time, and the “Last updated” date shows the latest version.